Cancellation Policy

1. Introduction

This Cancellation Policy sets out the conditions under which you may cancel a ticket order placed on eticketsy.com and receive a partial or full refund. It applies in addition to the "All Sales Are Final" rule of our Terms and Conditions of Sale: outside the cases described below, no refund is available.

2. General Cancellation Conditions

2.1 Cancellation Deadline

An order may be canceled up to 3 days before the date of the event. After that deadline, no cancellation will be accepted.

2.2 How to Cancel

To cancel your order, log in to your customer account, go to "My Tickets", select the order concerned, and click "Cancel order".

2.3 Cancellation Is Final

Any cancellation request is final and irreversible. Once the order is canceled, the tickets cannot be recovered.

3. Refund Schedule

The refund amount depends on the number of days remaining before the event at the time of the cancellation request:

Time before the event	Refund rate
More than 30 days	100% (full refund)
15 to 30 days	75%
8 to 14 days	50%
4 to 7 days	25%
Less than 3 days	0% (no refund)

4. Refund Terms

4.1 Refund Method

The refund will be issued to the payment method used for the original purchase (credit or debit card).

4.2 Refund Timing

The refund will be issued within 5 to 10 business days after the cancellation is confirmed.

5. Special Cases

5.1 Cancellation by the Organizer

If the event is canceled by the organizer, you will receive a full refund (100%) as soon as possible.

5.2 Postponed Event

If the event is postponed, your tickets remain valid for the new date. You may nevertheless request a full refund if the new date does not suit you.

6. Cancellation Insurance

To protect you against the unexpected, we offer an optional cancellation insurance (Allianz) at the time of purchase. Covered reasons, exclusions and the claim procedure are stated during checkout and in your account under "Insurance".

7. Contact

For any question about our Cancellation Policy, please contact customer service:

• Email: [email protected]
• From your customer account: "Support" section